terms and conditions
By proceeding with your order, you are agreeing to the following terms and conditions set forth by van der Bloom.
Flowers are subject to availability. By ordering on our website, you understand and accept that flowers are natural products and some variation in size, color, length of life are to be expected and might vary slightly from the image on the website. Substitutions may be made from time to time without prior notice.
All products are organic and all hand made by our florists. There might be small variations on blooms, colors, and size differences between the images on our website and the product itself. We made every effort to display the color accurately. However, we cannot guarantee that the display on your devices of the color shows exactly the same as the color of the flowers. Please refer to the product description on the website for full details.
Please note that fresh flowers last an average of 4-5 days if properly cared for and maintenance guidelines are followed . However, some seasonal blooms may only last 2-3 days and please accept that this is a characteristic of the flower.
We cannot guarantee that any of the flowers are free of allergens. Please call us upon before placing your order if the recipient has an allergy, we will try to accompany on your request.
order policy
Please ensure that you have given us a correct email and contact number as is how we will communicate with you about your order.
Upon receiving the confirmation email, please check the order details for accuracy and let us know immediately if there are any errors.
payment policy
All pricing listed on our website are in Hong Kong Dollars (HKD). All prices shown excluding delivery cost. We do accept VISA, MASTERCARD, and AMERICAN EXPRESS creditcards processed though third party payment provider Stripe. We also accept Paypal payments.
refund policy
If you are unsatisfied with the order, please contact us and provide photos, we will work with you on a fair solution.
delivery policy
We aim to complete delivery within the chosen time frame selected by you upon checkout. However, you acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. For your convenience, you will receive communication prior to delivery. If your recipient is not available to receive the order, our logistic team will contact the recipient to seek for further instructions. For more details, please refer to our Delivery Information guide.
privacy policy
At vanderbloom.com.hk, We respect and protect the privacy of our users. We use the information only to maximize the services that we provide to you. For more details please refer to our Privacy Policy.
personal information
Van der Bloom collects your email address or any identifying information that you provide, such as name, contact number, and address. By registering on our website, we may send you marketing materials through emails or text messages about our store, new products, seasonal campaigns and other updates.
limitation of liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or errorfree. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
We suggest that you always read our terms and conditions before placing the order.